Our Terms and Conditions

All pupils, parents and staff have a right to feel safe. To this end Sureway School of Swimming will not tolerate any form of bullying, be it: verbal, physical, racist, sexual, homophobic or emotional.

Any incidents of bullying will be reported to the most senior member of staff and dealt with as quickly as possible.

Child Protection Policy

Sureway School of Swimming will ensure staff are fully qualified and hold current DBS Disclosure. All staff will demonstrate they have suitable insurance cover, and relevant child protection training.

All teaching staff will be aware of health and safety issues relating to individual pupils.

A trained Life Guard will be in attendance during all sessions, and all staff will be familiar with the emergency operating procedure for the swimming pool being used.

Facilities are available, and parents are encouraged to stay with their child/children for the duration of the lesson/lessons (at both Bedford Girls’ School and Bedford School there is adequate pool-side seating)

Trained staff will be able to recognise the symptoms of possible child abuse and know what to do in such instances. Staff will investigate any noticeable changes in children’s behaviour in accordance with the Children’s Act, and local authority guidelines. Any concerns will be passed on to the school’s proprietor (welfare officer) who will liaise with outside agencies as necessary. All allegations or suspicions of abuse will be taken seriously and responded to quickly, and appropriately

The staff will take all reasonable measures to protect children from harm, discrimination, bullying (verbal and physical) degrading acts, and all staff will respect children’s rights, wishes and feelings.

Photography Policy

Photography of children during swimming sessions is not permitted, unless prior written permission is obtained from parents/carers of all children to be included and the pool’s operators.
If photographs are required for promotional purposes, e.g. advertising, website etc. The Sureway School of Swimming will seek written permission from parent/carers of all those involved, and will not use images of anyone who decline.

Taking photos whilst children are in lessons is not permitted. If you would like to take one at the end of the lesson, please speak with Sasha beforehand and if appropriate this can be arranged. Please note that it may not always be appropriate to do so.

Camera phones are deemed to be cameras and are not exempt from the above.

Payment and Booking In

Fees are due at the time of booking. We offer a prompt payment discount of £6 for those who re-book before the end of one term and start of the next. Refunds will not be given once the term has started.

Credits or refunds are not given for missed lessons due to holiday, illness etc. We will, however, endeavour to offer ‘make up’ lessons – whenever possible. Refunds are not given if a swimmer decides they no longer want to continue lessons: we have commitments such as staff and pool costs.